JRA

JRA Voice Agents

AI receptionist command center.

Monitor calls, bookings, Workiz outcomes, coaching recommendations, and client performance from one operating dashboard.

Booking intelligence Call QA Client portals Workiz sync

JRA Admin Command Center

System Performance

Track qualified booking rate, call quality, agent performance, and the work needed to reach the 70% target.

Last 30 days All companies

Qualified Booking Rate Goal

70%

Needs improvement

Total calls 0

Booking rate 0%

Gap 0 pts

Qualified calls 0

Qualified booked 0

Excluded calls 0

Qualified calls exclude spam, wrong numbers, outside-area calls, and admin-only appointment calls.

Qualified Booking Rate Trend

70% goal line

Human Call Data Readiness

Matching preview

Voice Lab

Test Jenny, Workiz, and Realtime settings

JRA admin only

Live Voice Console Browser test path

Allow live Workiz booking Use platform routing Call-center ambience Client Portal Agent

Turn detection Talk-over sensitivity Noise threshold Pause before reply Noise reduction Intro delay Intro guard Idle nudge Output speed Protect greeting Allow interruption

Call Log

Booking Preview

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JRA Admin Overview

Performance Trends

Client Comparison

Budget Watch

Sellable V1 Gate

Live Pilot Evidence

Agents

Voice + Agent Comparison

Vertical Readiness

Go-Live Queue

All clients

Approval Queue

Client Portal Snapshot

Approved Pilot Packet

Phone Setup

Workiz Outcomes

Latency Lab

Recent Calls

Call Library

Selected client

Search Date range Outcome Agent Call type Review filter

Call Detail

AI Caller Test Lab

Scenario Queue

Recent Test Runs

Outbound Test Calls

AI Manager Monitor

Manager Review Queue

Ops Notifications

Cadence

Recent Monitor Runs

Agent Studio

Agent Settings Matrix

Behavior Flags

Global default plus per-client override. Every change is logged to the Change Log and reversible.

Scope: